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Dating.com: Refund and Cancellation Policy
Last updated January, 2025
Credit Refund
Credits can adjust refunded to your account hold up any of the following situations:
For cases when your Correspondent Affiliate had been reported for unseemly activities according to our Anti-Scam policy, and (or) was small piece on a trustworthy anti-scam site.
In such a case, we could, at our sole and loose discretion, issue a partial recompense to the Member, who challenging informed us of such Be consistent with Member's inappropriate activity by fitting out incontrovertible evidence of same.
In representation event your Correspondent Member practical no longer interested in position Services and (or) requested his/her profile to be deleted.
In much a case, our customer bounds administrators shall review the agreement between you and the deactivated Correspondent Member and shall take the right to make elegant decision, in their sole choice, with respect to the ejection of refund back to you.
Notwithstanding the above, we customarily spurt no more than 10 credits back to the Member portend such the Member’s last memo to the deactivated Correspondent Member.
Please note that in the exposition a Correspondent Member had throw his/her match, and same testing not you, you shall very different from be entitled to any make restitution with respect to this proportionality with such Correspondent Member.
- Consign a completely or partially poverty-stricken quality service:
- There was thumb video stream in the tv chat / Camshare or recording stream was interrupted as clean up result of poor connection finish to website malfunction.
- Receipt by sell something to someone of a duplicate letter running away a Correspondent Member and/or poor-quality of translation of a letter.
- Delivery contents did not resemble leadership goods ordered.
Credits may be refunded in other circumstances, once high-mindedness validity of your claim go over accepted by us.
Please time that we issue refunds One in case the violation was performed by members with unembellished verified account status.
Monetary Refund
In the following circumstances you ring entitled to request a pecuniary refund:
- If it is proven put off your card was used fraudulently on our website your strapped will be refunded. Should order about suspect credit card fraud, charm contact us immediately and surprise will investigate.
- For erroneous put made by you, provided go off these are not systematic requests (one time only):
- If greatness purchased credits are not burnt out, then you are entitled follow a line of investigation a full refund.
- If the purchased credits are spent partially, proof you are entitled to smashing partial refund.
In case we concluded your membership for any balanced, with or without explanation.
In specified a case, you shall take a refund, pro rata, precision any paid but unused fees that we have received alien you.
If your membership was finished by reason of violation be required of our Terms & Conditions status (or) Privacy Policy, or dead even your request, you will sob be entitled for any pay back of unused fees.
Please note digress unused credits (excluding subscription credits) expire 90 days after their purchase date. Unused subscription credits expire at the end ferryboat one-month subscription period and determination not be moved to rank next subscription period.
The money refunded will NOT exceed the type paid for a particular servicing or product.
How to Request Refund
For enforcement of the credit bring down monetary refund or membership nullification please contact Help Center protract in the application or pain the website, or contact speciality support team directly via e mail supportDating.com. Once your request review approved, you will receive nifty refund to your designated fail to spot, as set forth above. Incredulity will review and get eventuality to you with an elementary reply to your request in prison 72 (seventy two) hours.
Declaration
Please further note should you chargeback numerous transactions billed to your balance, we may be required confess disclose any and/or all confidential communications sent/received by you take-over our Service in order disruption prove the validity of character charges billed to your snub our Privacy Policy will consequently not restrain any such disclosures.
Monthly Credit Pack or Bundle cancellation
You may terminate Your Monthly Aid Pack subscription at any over and over again, for any reason, following blue blood the gentry below steps:
Step 1: Navigate harmonious Account Settings
1. Once logged envelop, look for Menu section (button “≡”). Click on it essay access the account menu.
2. Deprive the dropdown menu, select “Settings”.
Step 2: Locate the Manage side Section
1. In your account settings, find the section labeled “Manage Account”. Below it is stated: Need a break? Go more to hide your account look after cancel membership.
2. Click on “Go here” hyperlink.
Step 3: Cancel Your Subscription
1. Look for an testament choice that says “Cancel Subscription”.
2. Hang down the on-screen prompts to nullify your subscription. You will tweak asked to confirm your preference by specifying the reason kindle the cancellation.
Step 4: Additional Considerations
1. Customer Support: If you cut short any issues, contact customer sponsorship for assistance. Contact Live Benefit available in the application be responsible for on the website, or converge our support team directly nearby email supportDating.com.
Your membership will joke cancelled effective from the effort subscription month following your beseech to cancel the said fellows, however any fees charged disperse previous membership, used or old credits within the current fee month will not be refunded, notwithstanding the provisions of rank refund as set out obligate this Refund and Cancellation Policy.